The group Gent of Dénia has announced that it will present a motion in the next plenary session of the City Council to express the discontent of the public and the corporation with respect to the discriminatory attention of the banks during the pandemic.
“In recent times, the provision of banking services in the general population and in groups of older people and people with functional diversity in particular, have been reduced in an extraordinary way. A process that has been aggravated by digitization, mergers and also by the pandemic, with the introduction of the prior appointment and the limitations of access to the offices ". This is how the motion presented by GdD begins, very critical of the attention that is being carried out from the banking entities, very excluding some sectors of the local population.
In addition, they point out that part of the blame is due to the constant business movements between these entities, which increasingly limit the proposals and promote a possible future oligopoly. “Lately, the service that banks offer to their customers has worsened. With the merger of the banking entities, the offer is reduced, there is less competition and therefore, banks have been encouraged to have much more capacity to impose their conditions on users, depersonalizing customer service. This fact, which affects all citizens, has a greater impact on the elderly and people with functional diversity.
Digitization and mergers have led to the closure of branches, forcing citizens to make longer trips. The consequences of the pandemic have caused a limitation of hours of attention to the public and the referral to the previous appointment and the managers. Online banking and the reduction of staff force users to operate through ATMs, mobile phones and computers.
"There are people, especially the older ones, who are not used to using new technologies," laments GdD, also criticizing the conditions that banks require when charging commissions for maintaining current accounts or to withdraw money in cash, in addition to the fact that notebooks, which normally represent the only savings of the elderly, sometimes forcing them to substitute them for credit cards.
For all this, the municipal group Gente de Dénia has presented for approval to the Plenary of the City Council a motion aimed at Manifesting the discomfort of the citizenship and the corporation, and they ask for personalized attention "at the window", during the hours that the offices are open to the public and facilitate a more understandable care for citizens in general and, in particular, for older people and people with functional diversity. In addition, they urge not to charge commissions for certain services, when they do not have the skills to make use of ATMs and that a social rate is applied in the application of commissions, depending on the characteristics of the clients. Likewise, they ask that the financial products offered to clients be transparent and understandable to all.
Along these lines, GdD wants to promote the installation of ATMs in the areas or neighborhoods of the city that are furthest away from the offices, in order to be able to carry out the most basic procedures, and especially after the progressive closure of branches, and that the powers legislating and regulating banking regulations that are fairer and more supportive, especially for the most vulnerable people. For this reason, they want to transfer this agreement to the General Directorates of the banks based in the city of Dénia, to the Spanish Banking Association, the Ministry of Economy, the parliamentary groups of the Valencian Courts and the Síndic de Greuges.
Congratulations on this initiative.
I have been complaining for a long time about my bank that boasts of scandalous profits and that it has
closed all its branches in Denia for a certain time but also reducing its qualified staff.
Queues and queues so far with a still existing but controlled pandemic.
A lack of respect…. Of course, this is for elderly people like mine, but also for the rest of the citizens ... who surely have less time than me and who would like more efficiency. and more I blurt.
GdD can't think of any more bullshit?
If they want to put more ATMs, they should put them up and pay for them.
One of the functions of public representatives is to defend the interests of the citizenry, if they don't do it badly, and if they do it badly, do they put a sofa and a bermut on you when you go to the office? They should work for us, not us for them
This Government and the previous one have made life impossible for the Banks and the financial system, loading the system. This is on the way to becoming a monopoly. And then they will fuck us all they want.
Antonio, the example you put, at least is curious. But anyway, they also seem like a lot of councilors to me, it is more I think there are too many municipalities, and they should have their salary regulated.
But in Spain it is not compulsory to vote.
But having a bank account is required by law, this is the difference, Antonio. And the other is the shareholders. Why do they have to pay such high dividends. And why are the salaries of senior banking executives so high?
I, with all due respect, recommend that you go to a bank and observe the problems that older people have when it comes to getting the number at the machines or at the ATMs.
Want to waste time
If you want better service and more people equals more salaries, that is, more commissions
If we agree on that there will be better service
The problem is that if they charge you, they are thieves
In short, this proposal is a toast to the sun without transcendence
For example, what are the councilors of the city council paid for? Of our taxes
I prefer half the councilors and pay less taxes,
Here in the bank it is the same; If the money is practically free because of the interest rates, what are the salaries going to pay for?
and remunerate its shareholders, lowering expenses
Fully agree with GdD. There is mistreatment of clients. Huge queues in the sun, rain or cold and lack of empathy towards older people who do not understand well the new digital ways and we find ourselves defenseless. PEOPLE are missing and machines are left over
It was time that civil society manifested itself with abuse and discrimination, for reasons of age and knowledge.
I wanted to say, against abuse… ..
Yes, I also fully agree with GdD .. BBVA has raised commissions considerably and reduced customer service, branches and ATMs .. there are also very long waits at the bank .. they ask to do everything online .. a problem for older people who don't have a computer. It is a robbery and a scandal of how people are treated who pay the bank employees with their money.
Yes, I also fully agree with GdD .. BBVA has raised commissions considerably and reduced customer service, branches and ATMs .. there are also very long waits at the bank .. they ask to do everything online .. a problem for older people who don't have a computer. It is a robbery and a scandal how people are treated who pay the bank employees with their money ...