The Municipal Office of Consumer Information (OMIC) of the City Council of Dénia has closed the year 2019 with a total of 495 files registered. The level of resolution of these files is "very satisfactory", as commented by the OMIC councilor, Elisabet Cardona, "standing at 96,2%."
Of the open files, 480 correspond to claims, of which almost 60% have been resolved in favor of the user or consumer with the mediation of the office. These favorable resolutions have led to a recovery of 57.537,33 euros for consumers.
The telephony sector concentrates most of the claims presented in the office last year, followed by the banking and financial sector, the housing, insurance and gas suppliers.
The rest of the files processed in 2019 correspond to complaints, a total of 13 in 2019, and complaints, which amounted to 2 last year, one related to the telephony sector and another related to the hospitality sector.
OMIC Dénia is a free service for consultation, claims management and mediation in the resolution of conflicts that affect private consumers. Any citizen, whether or not residing here, may resort to this service when the denounced event has occurred in Dénia.
The OMIC Dénia is located on the ground floor of the town hall, next to the Office of Promoció del Valencià and the offices of the PROP. The customer service hours are from 9 am to 14 pm, Monday through Friday.